By Jeffrey Williams, Product Support Engineer
This time a year ago, I was working the third shift all alone at a job I couldn't stand. Long 12-hour shifts 4 days a week monitoring ancient hardware, sourcing parts for broken servers from the early 90's, and sending out outage notifications to upset users who wanted to do their jobs but couldn't because a neglected server sitting on a rack in a dark data center had a flashing amber light and a broken fan.
I had been working there for 3 years doing the same work nightly and had just about resigned myself to never seeing the sun again when I received an email from a very excited recruiter for a company I had never heard of. She told me that I needed to check out what her company was doing and that this was the place for me. I couldn't be happier that she did!
Two months and nine interviews later, I started working for Appirio as a Product Support Engineer. The transition from third to first shift took a little getting used to, but I soon found that not only is the sun warm and welcoming, but so are the people who dwell and work underneath it. There were only about 20 folks in the Indy office when I first came on board and I found that each one of them was truly excited about what they were doing, whether they were in the Workday, Google, or Salesforce practice.
It just so happened that on my first day our CEO, Chris Barbin, was in town for a meet and greet with the Indy team. We all sat in our conference room and went around in a circle talking about which projects we were working on and Chris asked us all to name one thing we would change since we started working at the company. I was not prepared for this. When it finally came around to me, all I could say was, "I've only been with Appirio a few hours, but if I were to change one thing, I would have gotten a haircut if I had known our CEO was going to be in town!" My unkempt hair and I survived the ordeal and I'm proud to say that I've since shaken hands with each of the Appirio founders. How many people can say that about a company they've worked for?
It didn't take long before I was diving head first into my work. As a Product Support Engineer, I provide end user support and solutions for our customer-facing products including CloudFactor, Cloud Sync, and our Cloud Enablement Suite. Every day I face a new challenge and I couldn't be enjoying it more. Working with our fantastic customers to provide true cloud-based solutions that improve the quality of their work environment is both satisfying and rewarding. My manager and co-worker are two of the brightest and friendliest people I've ever had the privilege of working with, and I simply couldn't ask for a more customer-driven, intelligent, and agile Technology team than the specialist Chris Bruzzi, our VP of Technology, has assembled.
Now someone else will be able to experience all of this too, as Appirio is hiring a new Product Support Engineer to join our team. Appirio is growing, as is the Technology team! I can't wait to welcome and train whoever we hire on, and I know that they're going to love it here just as much as I do.